1.2.1. Limited Use of Copyrighted Materials
1.4.1. Intellectual Property Policy
2.3. PERSONAL DATA, PERSONAL DATA SUBJECTS, AND CATEGORIES OF PERSONAL DATA
2.3.2. Who are the personal data subjects?
2.3.3. How do we collect and what categories of personal data do we process?
2.3.4. How do we use your data?
2.4. BASIS AND DURATION OF PERSONAL DATA PROCESSING
2.4.1. On what basis can 360imprimir process your personal data?
2.4.2. How long do we keep your personal data?
2.5. BASIS AND DURATION OF PERSONAL DATA PROCESSING
2.5.1. With whom do we share your personal data?
2.6. BASIS AND DURATION OF PERSONAL DATA PROCESSING
2.6.1. How do we keep your personal data secure?
2.7. RIGHTS OF PERSONAL DATA SUBJECTS
3.1. Termination of the contract with 360imprimir
IV. Sales conditions - shipping and returns policy
Please read these terms and conditions of use carefully, as they regulate your access to and use of this website. Any person accessing the 360imprimir website and/or its subsidiaries (hereinafter referred to as "360imprimir") implicitly accepts the terms and conditions contained in these General Terms and Conditions of Use. If you do not agree with the following terms, we recommend that you report the situation to us by email [email protected] from 360imprimir and that you do not use this website. This site contains graphics, photographs, images, document examples, artwork, text, fonts, music, software tools and other information (hereinafter referred to as "content") that are the property of 360imprimir.
360imprimir may alter or modify the website, including services and content, at any time and without prior notice. In order to ensure greater awareness of your rights and obligations as a User, we recommend that you consult these terms and conditions of use each time you access this website.
360imprimir cannot guarantee that:- Creations will always be unique and will not have similarities to or be used by others;
- Any design created through our design tools does not infringe upon any third-party rights and/or any registered trademark.
The User assumes responsibility for the use of this website in accordance with the norms present in the terms and conditions and in accordance with the legislation in force in Portugal, specifically with regard to the rules of electronic commerce. The User agrees not to use this website to produce products or material that is offensive, illegal, malicious, harmful, or any other action that violates the rights of other individuals, registered trademarks, or companies.
360imprimir hereby informs the user that, by accepting these terms and conditions, they also accept the terms and conditions of the other countries in which 360imprimir operates within the European Economic Area. Furthermore, it informs that the content of the terms and conditions of all websites in countries within the European Economic Area, including these, is entirely the same, differing only in the language in which they are presented. Notwithstanding, in the event of any discrepancy between the terms and conditions of the different countries in which it operates, 360imprimir informs that the Portuguese version shall prevail.
- Register on the website, creating a unique profile in your own name or on behalf of a legal entity, provided that you have the power to do so, providing true information and refraining from creating multiple profiles or in the name of third parties without sufficient powers of representation;
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Do not upload, download, publish, email or otherwise transmit content:
- whose nature is illegal, pornographic, hate speech, violates laws related to child pornography and sexual exploitation of minors, allows or encourages unsafe practices that may cause physical, mental or moral harm to children, is objectionable in racial, ethnic, social, political, legal, moral or religious terms, or is otherwise objectionable, or infringes the rights of third parties, including, without limitation, the rights of privacy and intellectual property;
- that may infringe any patent, trademark, trade secret, copyright or intellectual or proprietary right of any person. For the avoidance of doubt, the User may only contribute works of their own authorship, therefore original. This means that the User may not use images of celebrities or company products, nor images, texts or graphic designs that have been copied from a particular website without the written permission of its owner. The User may not create a "new" image or slogan using elements of images or quotations that have been created by others;
- that constitutes or encourages a practice of criminal infringement or illegal activity, violates the rights of any person, or violates any national or international law or regulation;
- that involves the transmission of unsolicited or unauthorised advertising or promotional materials, junk mail, spam, chain letters or any other form of solicitation;
- whose information is false or likely to be misleading;
- or any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any software, hardware, or telecommunications equipment;
- Not impersonate any natural or legal person, or misrepresent or deliberately misstate the User's relationship with a natural or legal person;
- Not disrupt or misuse the website or any services, promotions or discounts, system resources, accounts, servers or networks or other websites linked to our website, or accessible through it, or compromise their security;
- Not use or falsify the non-public areas of the website, or access them. Any User who improperly accesses these areas of the website without authorization may be subject to legal action;
- Not transfer your 360imprimir User account to another person without the prior written consent of 360imprimir;
- Not copy, modify, or distribute rights or content from the website, services, or tools, or the trademarks and copyrights of 360imprimir;
- Not capture or otherwise collect information about Users, including their email addresses, without their consent.
360imprimir reserves the right to cancel any user accounts created without this constituting an obligation for 360imprimir to indemnify the user, in the event of the creation of false or abusive profiles regarding the rights of representation, or in the event of abusive use of the website or promotional campaigns in force at any given time.
The User acknowledges that 360imprimir does not perform any prior examination of the submitted content. Upon placing an order, the User acknowledges that 360imprimir may review the order and its content to ensure compliance with 360imprimir's guidelines and the terms and conditions of this agreement. 360imprimir does not endorse and, consequently, is not responsible for any content submitted to the website by any User, or any opinion, recommendation, or advice expressed therein. Without limiting the foregoing, 360imprimir and its designees shall have the right to refuse or remove, without prior notice, any content that violates the agreement or that 360imprimir deems otherwise objectionable. Accordingly, the User of 360imprimir undertakes to analyse and bear all risks associated with the use of all their content.
The User acknowledges and agrees to be responsible for the creation and compilation of their content, and that neither 360imprimir nor any other party involved in the production of any product incorporating said content assumes such responsibility. The production, by 360imprimir, of any product displaying the User's content does not constitute an indication that 360imprimir approves of the content in question, that the content complies with all applicable laws, or that the User is exempt from all liability or damages arising from the use of the Content.
The User acknowledges and agrees that 360imprimir may retain or store their content, as well as disclose it if legally required to do so, or if 360imprimir deems, according to reasonable criteria and as stipulated in our Privacy Protection Policy, that such retention, storage, or disclosure is necessary.
The User acknowledges being responsible for all acts and communications carried out through their account. 360imprimir assumes no responsibility and cannot be held liable for content uploaded or otherwise transmitted by or to the User or by or to third parties. This translates into the impossibility of 360imprimir assuming responsibility or being held liable for errors, defamations, insults, slander, omissions, falsehoods, infringements, obscenities, pornography, or blasphemies that the User or third parties may encounter. The User agrees to waive all claims against 360imprimir, service providers, agents, and employees for losses, damages, and injuries that are related to communications, content, or materials contained on the website. The User also agrees to indemnify 360imprimir for all claims and expenses, including reasonable attorney's fees, based on or arising from the User's violation of any provisions of this agreement.
It is important to emphasize that the customer is solely responsible for the content they submit, for the content they create in the product editor available on the 360imprimir website, and for the content they request to be used in the "design replication" and "custom design" services. That is, the customer ensures the rights to images, graphics, fonts, text, and other materials incorporated into the products. By submitting a design, using the product editor available on the 360imprimir website, or requesting "design replication" or "custom design" services, the customer agrees not to include text, fonts, images, drawings, trademarks, service marks, or any other copyrighted materials of third parties in the products, unless they have obtained the necessary authorizations from the owners. The customer warrants that the products do not infringe any third-party rights, including copyrights, trademarks, publicity or privacy rights, and that they will not defame any third parties. They also guarantee that they have all the necessary rights or authorizations to incorporate third-party materials into their products, including third-party materials made available through a third-party design service. The customer warrants that they have all the necessary authorizations, permissions, and rights to place an order through this website and authorizes 360imprimir to produce the products on their behalf. The customer grants 360imprimir the right to copy, modify, create derivative works, and vectorize any content submitted by the customer in order to fulfill the order. In addition, the customer warrants that they have sufficient rights to allow 360imprimir to copy, modify, create derivative works, and vectorize any uploaded content for the purpose of fulfilling the order.
The User acknowledges and agrees that all content contained or distributed on or through the website by 360imprimir, its advertisers, or other third parties, is protected by trademarks, service marks, patents, copyrights, or by laws and other proprietary rights. The User may not use or distribute any content received through the website without the authorization of 360imprimir or the content owner.
The User acknowledges and agrees that the website and any software made available to them or used in connection with the website contain exclusive and confidential information that is protected by intellectual property laws and other laws.
Subject to the User's compliance with the terms and conditions of this agreement, 360imprimir grants the User a non-exclusive and non-transferable license to use the software only as necessary to use this website, and relies on the User's commitment not to modify, rent, allocate, loan, sell, distribute, or create derivative works based on the website or the software, in whole or in part.
360imprimir grants the User a non-exclusive, revocable, and limited license to use 360imprimir's content, tools, images, and product photographs to promote and publicize the website. To this end, the User must always include an appropriate reference to the author of the content and a link to the 360imprimir website. 360imprimir reserves the right to terminate this license at any time.
The distinctive signs, product images, and trademarks of 360imprimir may not be used in connection with any product or service that does not belong to 360imprimir, in any way that is likely to cause confusion among customers, or in any way that disparages or damages the reputation of 360imprimir. All other trademarks not owned by 360imprimir that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by 360imprimir.
This site and all its content are the property of 360imprimir, which holds the respective copyrights, or are the property of parties that have granted 360imprimir a license to use said property.
It is expressly prohibited to retain, copy, distribute, disclose, or use the content, except in those cases stipulated in these terms and conditions of use. 360imprimir reserves the right to add, delete, or modify part(s) of the content at any time and without prior notice.
The Intellectual Property protected by 360imprimir arises when a specific idea becomes tangible. Intellectual property may include trademarks, patents for inventions, industrial designs, or other types of creations, and can be legally acquired. 360imprimir respects the intellectual property rights of third parties. 360imprimir may terminate the accounts of Users who infringe, or may infringe, the copyrights or other intellectual property rights of third parties.
If the User believes that their content has been copied in a manner that constitutes copyright and/or trademark infringement, they are requested to notify 360imprimir and provide the following information ("Notification"):
- An electronic or physical signature of the person authorised to act on behalf of the copyright/trademark owner;
- A description of the copyrighted work and/or trademark that has allegedly been infringed;
- The User's address, phone number, and email address;
- A statement by the User affirming that, in their good faith opinion, the disputed use was not authorised by the copyright/trademark holder, their agent, or the law;
- A statement by the User, made under penalty of perjury, affirming that the above information included in their Notice is accurate and that the User is authorised to act on behalf of the copyright/trademark owner in question.
Within this scope and adapted to our Print on Demand (POD) service, it is the policy of 360imprimir to terminate the privileges of any User who repeatedly violates copyright, through immediate communication of this violation to 360imprimir by the copyright holder or a legal representative. Without prejudice to the above, if the User believes that their work has been copied and posted on the services or used in a book in a way that constitutes copyright infringement, they must provide the information set out in our intellectual property policy to 360imprimir.
Please note that this procedure is exclusively intended to notify 360imprimir of the occurrence of a copyright or trademark infringement of the User. Therefore, you may contact us via the following email address: [email protected]
360imprimir is a registered trademark under which the company BIZAY, SA. operates, with headquarters at Hipólito Center Park, Fração F, 2.º A, Bairro Arenes, 2560-628, Torres Vedras.
For 360imprimir, the privacy of your data is important. Therefore, we thank you for the trust you have placed in us. To that extent, 360imprimir has implemented several physical, electronic and procedural measures that allow safeguarding your privacy, preserving your personal information, we also guarantee that your data will be processed in accordance with its purposes and the rights that the legislation grants you, guided by the legal principles in force for the area of privacy and protection of personal data, namely the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council - General Data Protection Regulation (“GDPR”) – and other applicable legislation on privacy and data protection, including national legislation that complements the GDPR. It was in this sense that we created this privacy policy to ensure that the User knows what information we collect and how we use it. This privacy policy applies to all our current and former customers and visitors to our website. Thus, when visiting and/or using our website, you should read and accept the terms of our Privacy Policy, agreeing to be bound by it and everything set out below.
This privacy policy explains the conditions under which all personal information that you provide to us when you visit and/or use our website is processed. Any and all personal information that we may ask you for as a visitor and/or User of our website will be treated in accordance with the privacy policy of 360imprimir and will not be shared with third parties, except in cases stipulated in this same privacy policy.
By using our website, the User consents to the collection, storage, disclosure and use of their data in accordance with the provisions of this privacy policy, and accepts its terms and conditions.
This privacy policy does not apply to your personal information when it becomes visible to third parties due to the provision of personal information that is disclosed when using certain features provided by our website, such as posting a comment or message on the Website. In this way, if the User's comment or message contains personal data and is published by the User on a publicly accessible page, the data may be noted by third parties and, as a result, the User may receive unsolicited messages from them. Content or data that the User uploads to our website that is visible to third parties is not considered personally identifiable data subject to this privacy policy, and is subject to the privacy policies of third parties. The User should always act with caution when publishing this data.
360imprimir reserves the right to revise and modify this privacy policy occasionally with a view to improvement, publishing the revised version on its website. We also encourage the User to check and review this privacy policy occasionally, so that they are aware of the changes applied.
360imprimir informs the User that by accepting this privacy policy, they also accept the privacy policy of the other countries in which 360imprimir operates within the European Economic Area.
It further informs that the content of the privacy policy of all websites of countries within the European Economic Area, including these, is totally the same, being distinct only in the language in which they are presented. However, in case of divergence between the privacy policy of the different countries in which it operates, 360imprimir informs that the Portuguese version shall prevail.
BIZAY, SA., registered at the Commercial Registry Office under the single registration and corporate identity number 509.980.422, is the entity responsible for processing the personal data of its customers and/or potential customers. For matters related to the processing of your personal data, you should contact us through the following means: Address: Hipólito Center Park, Fração F, 2.º A, Bairro Arenes, 2560-046 Torres Vedras Phone: [●] Email: [email protected]
Under the terms of the GDPR, Personal Data is any information, of any nature and in any medium, relating to an identified or identifiable natural person. An identifiable person is considered to be a person who can be identified directly or indirectly, for example by name, identification number, location data, an electronic identifier or other elements that allow the identification of that natural person.
This Privacy Policy applies to the personal data we receive in the context of the commercial relationship with customers, potential customers or suppliers, in the context of compliance with applicable legal obligations, as well as to the personal data of users of our site.
In this section of the privacy policy, 360imprimir intends to describe the categories of information it collects.
Information collected automatically by 360imprimir:
Whenever you visit our website, we automatically collect information about your transactions and your use of the same website
If you are a registered customer of 360imprimir or if the customer uses the product editor, the data that is automatically collected will be attached to your personal information.
The purpose of this collection of information is the need to carry out internal research carried out by 360imprimir to know the interests and preferences of its Users, in order to better understand their needs and priorities and, thus, to improve the services provided. 360imprimir may also use this information to communicate news about the platform, promotions, discounts and other information that is considered of interest to the user.
Information collected automatically:
The User may provide us with certain personally identifiable data when:
- Registers to obtain a 360imprimir account;
- Uses the product editor;
- Orders products or gift vouchers;
- Requests customer support services or sends us any other communication;
- Participates in sweepstakes or contests;
- Signs up to receive special offers, or receives them;
- Signs up to receive newsletters, email alerts and special offers;
- Answers surveys;
- Completes the 360imprimir representative agreement;
- Fills in our leaflets for attracting new customers;
- Other situations where Users freely and spontaneously provide their personal data to 360imprimir;
All those data that are necessary for the formalization, execution and management of the contracted services may be collected, including, but not limited to:
- Contact information: name; address; email; phone/mobile phone; billing address; shipping address;
- Personal information: citizen card / identity card number; tax identification number; bank account details; marital status; profession; employing entity;
- Identification data: customer number; contract number;
- Customer history: customer satisfaction ratio; services provided; place(s) where services are provided; purchase and payment history;
- Others: details about devices; IP addresses;
- Note that the User may also provide us with this data about other people, including their email addresses and phone numbers, if they email a product to a friend, forward a friend to the website or our promotions, or purchase products by entering a friend's information.
Cookies:
Our website uses cookies and other files similar to cookies to improve the quality of the website and the services provided to the User. The cookies used by 360imprimir, on all its Websites, do not collect personal information that allows the user to be identified, only storing generic information, namely, the way and/or place of access of the user and how they use the Websites. Cookies only retain information related to the User's preferences. The cookies used by our website are described below:
- Permanent cookies: These are cookies that are stored at the browser level of your electronic access devices (PC, mobile and tablet) and that are used whenever you make a new visit to the 360imprimir website. They are generally used to direct navigation to the user's interests, allowing us to provide a more personalized service;
- Session cookies: These are temporary cookies that remain in the browser's cookie file until you leave the website, so no record is left on the user's hard drive. The information collected by these cookies is used to analyze site traffic patterns, allowing us to identify problems and provide a better browsing experience;
- Analysis cookies: These are cookies that do not collect or store personal information of the user (for example, name or address), so they cannot be used to identify users. On the contrary, they consist of cookies that allow quantifying the number of users and performing the measurement and statistical analysis of how users use the offered service. Thus, they allow 360imprimir to analyze navigation on its website, with the aim of improving the provision of products or services that we make available to you.
For more information about the cookies used by 360imprimir, we advise you to read our Cookie Policy.
By registering as a User, the User authorizes 360imprimir to use the personally identifiable information provided to:
- Offer the features and functionalities of the website;
- Satisfy the requests for products and services made by the User;
- Pay income earned with 360imprimir (commissioning model);
- Communicate with the User about the status of their orders and other information requests related to our products and services;
- Send the User information about our products and services;
- Internal business purposes of 360imprimir, such as data analysis, conducting audits, etc;
- Help 360imprimir create content that is more relevant to the User;
- Inform the User about the results of sweepstakes, contests and other promotions;
360imprimir uses the email address provided by the User to communicate with them about their account and to send certain warning messages, as well as to occasionally send marketing messages and notifications. You can unsubscribe from communications in your account by clicking on the unsubscribe link included in the footer of all emails sent by 360imprimir.
By unsubscribing from 360imprimir communications, the User will no longer receive all our information about our products and services, about the results of our sweepstakes, contests and promotions, however, temporarily, they may continue to receive emails relating to their customer account with 360imprimir. This functionality is being reviewed and soon, as soon as you unsubscribe, the User will stop receiving any and all communications from 360imprimir.
360imprimir users can refer friends/family to receive communications from it. 360imprimir reserves the right to use the data of the referred party, provided by the referrer for marketing actions, unless otherwise authorized.
We will use non-personally identifiable data to monitor the use and performance of the website, in order to learn more about how people use the website and, thus, improve our products and services and significantly improve the User's experience on our website.
In general, the personal data collected is intended for the management of the contractual relationship, the provision of the contracted services, the adaptation of our services to your needs and interests, and so that we can inform you about our events and our services/products.
Under the terms of the GDPR, the processing of personal data must have a legal basis that legitimizes the referred processing, which may be, among others:
- Consent: when you have your express consent – in writing, orally or through the validation of an option - and prior and if that consent is free, informed, specific and unequivocal. Examples include your consent to send direct marketing messages; profiling; recording calls;
- Execution of contract and pre-contractual measures: when the processing of personal data is necessary for the conclusion, execution and management of the contract concluded with 360imprimir, such as for using the website, information requests, preparation of service proposals, provision of services, management of contacts/complaints, invoicing/collection/payments;
- Compliance with legal obligation: when the processing of personal data is necessary to comply with a legal obligation to which 360imprimir is subject, such as the communication of data to police, judicial, tax or regulatory entities;
- Legitimate interest: when the processing of personal data corresponds to a legitimate interest of 360imprimir or third parties, such as improving service quality, detecting fraud, when the reasons for its use should prevail over the rights of data subjects.
We process and store your personal data to the extent necessary to comply with our contractual and legal obligations. There are cases in which the law requires the processing and conservation of data for a minimum period of time, namely for 10 years in the case of data necessary for information to the Tax Authority, for accounting, tax or related to commercial bookkeeping. In other cases, we only keep your data for the period that is necessary within the scope of the purpose for which it was collected or, if it exists, for the period of time authorized by the National Data Protection Commission (CNPD). Once the maximum retention period has been reached, your personal data will be irreversibly anonymized (and the anonymized data may be retained) or will be securely destroyed.
But, whenever there is no specific legal obligation, then the data will only be processed for the period necessary to fulfill the purposes that motivated its collection and preservation and always in accordance with the law, the guidelines and decisions of the CNPD. In the context of call recording, and under the terms of the regulatory authorization, 360imprimir will keep the recordings for proof of the commercial transaction and communications within the scope of the contractual relationship for the term of the contract agreed between the parties plus the period of limitation and expiration, which is 6 months.
360imprimir may also record and retain calls in order to monitor the quality of service and based on the Customer's consent, but for this purpose the calls will only be retained for a maximum period of 30 days.
With regard to video surveillance of its facilities, 360imprimir will only keep recordings of images and respective personal data for a maximum period of 30 days.
360imprimir may maintain other personal data for periods longer than the duration of the contractual relationship, either based on its consent, or to ensure rights or duties related to the contract, or because it has legitimate interests that support it, but always for the period strictly necessary for the realization of the respective purposes and in accordance with the guidelines and decisions of the CNPD.
As a rule, 360imprimir does not share personal data about the User with other non-affiliated people or companies without the User's consent. However, 360imprimir provides data to its agents and its service providers and other trusted service providers for limited purposes, such as:
- Fulfilling customer orders and processing credit card transactions;
- Offering certain products and services;
- Providing customer support services;
- Managing information on our behalf;
- Improving the features and functionalities of the website.
In these cases, we require these people to commit to using the data exclusively for the purposes for which we provide it and in accordance with our privacy policy. The partners are legally and contractually obliged to respect the privacy policy of 360imprimir.
By registering on the website, signing up for a promotion (e.g., a sweepstake or contest) or a service that we provide jointly with a third party, the User agrees that we may provide data (such as the User's name, email address and account activity) to these third parties, provided they are duly authorized by the customer.
360imprimir provides its sellers with the first name and the city/district/country of residence of 360imprimir customers who have purchased that seller's products. 360imprimir may also disclose the customer's data (including the User's name, addresses, phone number and account activity) whenever, in its sole discretion, it deems such disclosure necessary or appropriate to:
- Comply with the law;
- Comply with subpoenas, warrants, court orders, authority investigations or other court acts;
- Enforce or apply the terms of any of our User or license agreements;
- Investigate or respond to allegations of fraud, intellectual property infringement or other illegal activities;
- Conduct investigations in case of fraud or similar allegations;
- Protect the rights, assets or safety of 360imprimir and our Users, or third parties;
- Protect the operations of 360imprimir;
- Allow 360imprimir to trigger the available means of protection or limit the damages in which it may incur;
The User can access third party websites directly from our website. However, this privacy policy does not apply when the User accesses third party websites. 360imprimir cannot control how third parties use the personal data that the User discloses to them, so the User should carefully read the privacy policy of the third party website they visit before using it or disclosing their personal data to the respective service provider.
Within 360imprimir, the employees who need them to fulfill the contractual / pre-contractual and legal diligences or obligations have access to your data.
360imprimir may also process data outside Portugal and the European Economic Area (EEA), where data protection laws may offer less protection than in Portugal and the EEA. However, it will use the security mechanisms described below.
Whenever you open an account on the 360imprimir website, you are asked to choose a password to ensure the protection of your data as well as to enter an email address.
The User is responsible for preserving the confidentiality of their password and User account, and is also responsible for all acts performed through the use of their password or User account. The User may change their password as many times as they want by following the instructions presented for this purpose in their personal area.
The User undertakes to:
- Immediately notify 360imprimir of any unauthorized use of the User account, or any other security breach;
- Ensure the exit of their User account at the end of each session.
360imprimir cannot be held responsible for the losses or damages arising from the User's non-compliance with this clause.
When the User places order requests or accesses their account data, we use commercially adequate and generally accepted organizational technical security measures to protect all data we collect about the User.
In addition and as already mentioned, the User's 360imprimir account data is protected by a password, in order to ensure the privacy and security of the User. The User must always take steps to protect the confidentiality of the password they choose in order to avoid unauthorized access to their password and their computer.
The User may choose not to provide 360imprimir with certain information, but this may result in the impossibility of using certain features of our website, as the referred information may be necessary for the User to:
- Register as a member;
- Participate in a contest, promotion, survey or sweepstake;
- Ask a question;
- Or initiate other transactions on our website.
In addition, 360imprimir avoids unauthorized access or disclosure, using, for this purpose, a variety of security measures, including encryption and authentication tools, to help protect and maintain the security, integrity and availability of your personal data. We highlight the following measures:
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Physical security measures:
- Security of Facilities: entry into the facilities (including subcontracted entities) is restricted to workers, and, in exceptional cases, to individuals who are duly authorized by 360imprimir.
- Video Surveillance Cameras, to ensure the physical security of workers and documents;
- There is a data protection policy, enshrined in the code of conduct of 360imprimir, which applies to all its workers.
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Logical security measures:
- Access to computer systems is protected by login and password, with distinct security levels and which must be periodically changed;
- The entire computer network of 360imprimir is protected by antivirus, firewalls and monitoring of installed software;
- Use of SSL in the domain;
- Use of encryption technology in the collection or transfer of confidential data.
360imprimir, in compliance with the provisions of the GDPR, guarantees to the owners of personal data the following rights:
- Right of Access: right to obtain information about which of your personal data are processed, what the purposes of the processing are, what the retention periods are, among others.
- Right of Rectification: right to request the rectification of your personal data that is inaccurate or request that incomplete personal data be completed, such as the address, the NIF, the email, the telephone contacts, or others.
- Right to Erasure: right to obtain the erasure of your personal data, provided that there are no valid grounds for its retention, such as the cases in which 360imprimir is obliged to retain the data to comply with a legal obligation or because there is a legal process underway.
- Right to Portability: right to receive the data you provided to us in a digital format of common use and automatic reading.
- Right to Limitation: right to request the limitation of the processing of your personal data, in the form of: (i) suspension of the processing or (ii) limitation of the scope of the processing to certain categories of data or processing purposes.
- Right to Withdraw Consent or Right of Opposition: right to oppose or withdraw your consent, at any time to a data processing that is based solely on the referred consent, such as, in the case of data processing for marketing purposes, provided that there are no legitimate interests that prevail over your interests, rights and freedoms, such as the defense of a right in a legal process.
- Right to complain: right to file a complaint with the national control authority, the CNPD.
If the User has doubts related to this Privacy Policy, as well as about the exercise of the aforementioned rights (for example, about the type of data that is stored, or wants to obtain a copy, request the deletion or alteration of this data), they should contact us through the email address [email protected].
After receiving documents proving the User's identity, we will provide them with the data, and the User may request the deletion, rectification or alteration of all or any data.
Unless otherwise indicated, the current privacy policy of 360imprimir applies to all information that 360imprimir maintains about the User and the User's account.
The User agrees that 360imprimir may, at its sole discretion, terminate this agreement, including, without limitation, the cancellation of their password, their account (or any part thereof) or their use of the website, and remove and delete any content with which the User has contributed to the website, at any time, with or without justification.
360imprimir may also, at its sole discretion and at any time, discontinue providing the website, or any part thereof, with or without notice. The User agrees that any termination of their access to the website under any provision of this Agreement may be effected without prior notice, and acknowledges and agrees that 360imprimir may, with immediate effect, deactivate or delete their account and all related files and information in their account and/or prevent any further access to such files or the website.
In addition, the User agrees that 360imprimir shall not be liable to the User or any third party for any cancellation of the User's access to the website. If the User objects to any terms and conditions of the agreement, or is in any way dissatisfied with the website, the User's sole recourse shall be to immediately discontinue use of the website and/or cancel their account. For this purpose, the user must send an email with such a request to the email address [email protected].
Termination of this agreement shall not affect the respective rights and obligations of the parties (including, without limitation, payment obligations) that arise prior to the termination date.
The User agrees to defend, indemnify, and hold 360imprimir harmless from and against any and all judgments, losses, liabilities, costs, and expenses, including, without limitation, reasonable attorneys' and experts' fees and litigation expenses arising out of or based upon:
- The content that the User submits, publishes, or transmits through the website;
- The User's use of the website;
- User's access to the website;
- User's breach of contract;
- The User's infringement of third-party rights.
The risk of using this website by the User is exclusively borne by the User. This website and the information, services, products, programs, and materials available through it are provided on an "as is" and "as available" basis.
The website and all its content are provided without guarantees of any kind, whether express or implied, including, but not limited to, guarantees of merchantability and fitness for a particular purpose or any infringement of rights. This includes:
All warranties of title, or implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights, without limitation;
360imprimir makes no warranties of any kind:
- That the website or its content will meet the User's needs;
- That the website or the service will be continuous, timely, secure, or error-free;
- That the quality of any products, services, information, or other material purchased or obtained by the User through the website will meet the User's expectations,
- That defects, if any, will be rectified;
- Regarding unauthorized access to or use of our secure servers and/or any personal and/or financial information stored therein;
- Regarding any bugs, viruses, or the like that may be transmitted to or through our services by any third party;
- The website may contain references and links to products or services of independent companies. These references and links are provided without any warranties, either express or implied.
The User agrees that 360imprimir shall bear no responsibility for any damages incurred by the User in relation to the website or any content therein. The User expressly agrees that the risk of using this website, including all content, data, or software distributed by or downloaded or accessed from or through the website, rests exclusively with the User. The User understands and agrees that they will assume all responsibility for all damages caused.
Neither 360imprimir nor its officers, employees, directors, agents, suppliers, or any other party involved in the creation, production, transmission, or distribution of 360imprimir services or related services shall under any circumstances, including, without limitation, in the event of its own negligence, be liable for any loss or damages of a direct or indirect nature, including, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses (even if 360imprimir has been advised of the possibility of such indemnity obligations), resulting from:
- The use, or inability to use, the website;
- The cost of acquiring substitute goods and services for any goods, data, information, or services purchased or obtained, or messages received, or transactions entered into through or from the website;
- Unauthorized access to User's transmissions or data, or alteration of such transmissions or data;
- Statements or conduct of third parties on the website; or,
- Any other matter related to the website.
The User expressly acknowledges that 360imprimir shall not be liable for the content or for any defamatory, offensive or illegal conduct of any third party, and that the risk of injury or damage resulting therefrom lies solely with the User.
Multiple promotional campaigns cannot be combined. Therefore, when several promotional campaigns are active, the highest discount is automatically applied.
The misuse of this website, aimed at obtaining undue financial advantages (promotions, discounts, or others), constitutes fraud. This entitles 360imprimir to cancel the user's account, cancel any economic or other benefits to which the user has illegitimately gained access, pursue criminal or civil action against the user, and demand compensation for patrimonial and moral damages.
Promotional offers or campaigns are valid only for the time they are displayed on the website. 360 imprimir reserves the right to cancel promotional actions or campaigns, or to suspend them for as long as it deems necessary, without prior notice to the Customer.
The Free Shipping Campaign consists of reimbursing the shipping costs of the order. To this end, a credit will be applied to the customer's 360imprimir account.
The campaign is valid for any delivery option; however, the amount refunded to the customer account will always be the value corresponding to the most economical shipping option.
The shipping fee will be automatically refunded to the customer's 360imprimir account upon payment validation. The refunded amount can be viewed in the "My Account" > "Everyone Wins" section and can be used within the following 89 days. To do so, simply click "Use Balance" in step 3 of the shopping cart, before finalising your order. If the customer does not use the credit within the indicated period, it will be considered expired and the amount cannot be recovered.
The campaign will be available again for any purchase 90 days after the credit is made available in the customer's 360imprimir account. The discount will be visible again in the shopping cart, as previously explained.
This campaign may or may not be combined with other campaigns. If it is combinable, this campaign will only apply to the net amount effectively paid by the customer.
360imprimir reserves the right to change the terms of this campaign at any time and without prior notice.
The Loyalty Campaign consists of allocating a value of 3,00 € to the customer account of clients who register on the website through an Loyalty campaign link shared by an already registered client. When a client, who has registered under the conditions described above, makes their first purchase, 5,00 € is credited to the customer account of the client who initially shared the registration link. Upon accumulating an amount equal to or greater than 100,00 € in the customer account through this campaign, the client has the possibility of reimbursement of the accumulated amount. The amount will be made available via a prepaid card upon request by the client. The card will be sent to the Client's address, and it is necessary for the client to send all identification elements requested by 360imprimir when requesting the refund.
This information is non-exhaustive and may be superseded by other campaigns in effect from time to time.
Once a purchase is finalized, the products cannot be modified, nor can the order be cancelled. To ensure prompt delivery, orders are immediately sent for processing, preventing any alterations. Given that the product is 100% customized for the customer, no order cancellations are permitted.
However, 360imprimir reserves the right to cancel an order for a free or promotional product if there is any false or dubious identification element (name, email address, billing address, shipping address, contact, User's credit card number).
360imprimir undertakes to reproduce the order in full as previewed in the editor, safeguarding against minor color variations characteristic of offset printing, spelling errors, content errors, or any other errors for which the customer is responsible.
360imprimir strives to ensure 100% satisfaction. However, in situations where the order does not match the order placed by the customer (only in cases of damage or defect of the order), 360imprimir undertakes to reprint the product in a short period of time (at no cost to the customer) or return the monetary value paid by the customer for the order, in which case the customer must send an email with the request to [email protected], within fourteen (14) days of receiving the product. In this case, a digital image of the product should be attached to the query. Thus, the exchange or refund of the order may be carried out as soon as we receive your contact. 360imprimir ensures that the amount in question (total amount spent on the product including shipping costs) will be refunded within a maximum period of 30 days after your contact.
The prices of the products are described on the website and are in Euros. Prices and products are subject to change at the discretion of 360imprimir. 360imprimir may occasionally offer promotional discounts. The User must accept the conditions of the promotion in order to benefit from the discount. The User agrees not to use more than one discount per item, unless such use is expressly permitted by 360imprimir.
Title and risk of loss for all products ordered by the User pass to the Carrier upon dispatch and pass to the User when they sign the proof that the ordered products have been received. Purchases are subject to the 360imprimir shipping and return policy. 360imprimir reserves the right to cancel any product order for any reason, including orders that may violate the intellectual property rights of third parties, notifying the buyer of the order cancellation.
360imprimir offers three production lead times, according to the urgency of each order:
- Up to 6 business days (base price);
- 48 business hours (+ 3% of the price of the product, minimum of 1,99 €);
- 0 business hours (+ 15% of the price of the product, minimum of 4,99 €);
We recommend that you use the Standard delivery time whenever possible. If we are able to expedite the production of your order, your order will be delivered to you before the defined deadline.
The shipping cost of your order varies depending on the weight of the order and the urgency of production, taking into account the delivery postal code. To calculate the shipping costs and delivery time, add your products to the cart, proceed to the next page and enter your postal code.
Please note that the delivery time is calculated from 2 PM on each business day (cut-off time for production planning).
Payments can be made via PayPal, Multibanco, SEPA, or Credit Card. Payment will be transferred on the order date. The final price of any product will be the price displayed on the date and time of the order. The User ensures that all details provided at the time of ordering are correct and valid. The User ensures that the credit/debit card has sufficient funds to cover the costs of the order. 360imprimir reserves the right to obtain validation of the User's credit/debit card before processing any order. The contract is only complete when the amounts are received and confirmed by 360imprimir. 360imprimir reserves the right to refuse any order placed by the User.
360imprimir ensures that the entire payment process is conducted with complete security.
If 360imprimir sends a new order due to your defective product, you must return the damaged product within 30 days. 360imprimir reserves the right to charge for the new order if the damaged one is not returned within 30 days.
The product information and listings contained on this website may contain typographical errors or inaccuracies and may not be complete or up to date. Therefore, 360imprimir reserves the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice (including after the User has placed their order). Please note that such errors, inaccuracies or omissions may relate to product descriptions, pricing and/or availability. 360imprimir also reserves the right to limit or restrict product quantities (even after the User has submitted their order) for any reason, including, without limitation, if the product violates any terms of this agreement.
If a product is listed at an incorrect price or with incorrect information due to a typographical error, a pricing error, or product information that 360imprimir receives from partners, 360imprimir reserves the right to refuse or cancel orders for products listed with the incorrect price.
360imprimir reserves the right to refuse or cancel such orders, regardless of whether they have already been confirmed and the sale has been charged to the Customer. If the purchase has already been charged and the order is cancelled, 360imprimir will immediately issue a credit to the Customer's credit card account or refund the amount in the same manner in which the purchase was made. If 360imprimir has overcharged for any product, it will reimburse the User for the difference between the amount that has been charged and the correct price of the product in question.
The invoice will be sent to the customer via their email account once the payment has been made and confirmed.
The invoice will also be available for download via the 360imprimir customer account, on the website www.360imprimir.pt.
The seller of the products and services offered and sold on this site is BIZAY, SA., a company duly established under the laws in force in Portugal, with its headquarters located at Hipólito Center Park, Fração F, 2.º A, Bairro Arenes, 2560-628, Torres Vedras.
All matters relating to the protection, infringement, or illicit use of copyright-protected materials shall be governed and resolved based on the copyright laws of Portugal. All other issues related to your access to or use of this website shall be governed and resolved based on the laws of Portugal. Any legal action or proceeding relating to or arising from your access to or use of this site must be brought in Portugal. As a user of the site, you agree to submit to the jurisdiction of the courts of Portugal; and agree that venue is proper in such legal action or proceeding. You further agree not to claim, in any legal action or proceeding involving 360imprimir, that a court in Portugal is an inconvenient forum for conducting said legal action or proceeding.
- CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre (www.consumidoronline.pt/);
- Coimbra District Consumer Conflict Arbitration Center (www.centrodearbitragemdecoimbra.com);
- Lisbon Consumer Conflict Arbitration Center (www.centroarbitragemlisboa.pt);
- Porto Consumer Information and Arbitration Centre (www.cicap.pt);
- Vale do Ave Consumer Conflict Arbitration Center/Arbitration Tribunal (www.triave.pt);
- Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Tribunal) (www.ciab.pt); For more information, please consult the Consumer Portal at www.consumidor.gov.pt/.
